Abbott has recently discovered that when using smartphones with the Android 13 Operating System (OS), customers may experience ex-tended periods of signal loss in the FreeStyle LibreLink and FreeStyle Libre 3 Android apps. During these extended periods of signal loss, users of glucose alarms will not receive low glucose or high glucose alarms and FreeStyle Libre 3 users will not receive glucose readings. This does not impact the ability of FreeStyle Libre 2 users to get glucose readings by scanning their Sensor with the FreeStyle LibreLink app on your smartphone or with your Reader.
- Missed glucose alarms could lead to undetected low or high glucose, which could result in delayed treatment, such as not taking insulin (for high glucose), or not taking glucose (for low glucose) when required
- Missed glucose results (FreeStyle Libre 3 only) could lead to undetected low or high glucose, which could result in delayed treatment, such as not taking insulin (for high glucose), or not taking glucose (for low glucose) when required
Actions for You and Your Patients
Please communicate the following actions if you or your patients experience extended periods of signal loss, either of the following actions should allow reconnection:
- Turn Bluetooth OFF and then ON again from your Android smartphone settings
- Turn your smartphone OFF and then ON again
Configure signal loss alarm to be ON with “Override Do Not Disturb” enabled. Please refer to www.FreeStyleandroid.com for more infor-mation on how to configure alarms.
If you have not already upgraded your smartphone OS to Android 13 and are using the FreeStyle LibreLink or FreeStyle Libre 3 App, we ad-vise you to delay upgrading until you receive additional notice from Abbott.
If these steps do not resolve the issue please call Abbott Customer Service at 0800 170 11 77.