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The Maples Family Medical Practice

What is Patient Access?

With Patient Access, you can now view, book and cancel appointments at your local GP surgery from home, work or on the move — wherever you can connect to the internet. What is more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.

Plus, Patient Access is not just for booking GP appointments, you can also:

  • Order repeat prescriptions. 
  • View your summary medical record securely online

 Ask at your surgery to find out more


How do I register?


Attend the surgery in person and complete consent form, ID is required before we can give you a username and passowrd.



Patient Online: Records Access

Patient information leaflet ‘It’s your choice’


If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your summary medical record online. You can also still use the telephone or call in to the surgery for any of these services as well.  It’s your choice.


Being able to see your record online means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. In general this decision will not affect the quality of your care.


You will be given login details, so you will need to think of a password which is unique to you.  This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.


Summary records


Your summary record will show you allergies, sensitivities, medication and appointments.


Parental Access:


Patient under the age of 13 years will only have access to book appointments with parental access, once the patient turns 13 parental access will be removed from the online services and the patient will have to apply for a new password and they will have full access (prescription, summary records, appointments).  Due to confidentiality and guidance from NHS England as a practice we had to make this decision to put an age limit on parental access.





It’s Your Choice

Repeat prescriptions online


GP appointments online


View your summary GP records



It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.


If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.




The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.


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